Effective date: September 21, 2026   |   Last updated: September 21, 2026

Welcome to Anayaksh Store, operated by ANAYAKSH SOLUTION PRIVATE LIMITED. This Shipping & Delivery Policy explains how eBooks and other digital products purchased through https://anayakshstore.com are delivered to our customers. Please read this policy carefully before making a purchase.

1. Nature of Products

Anayaksh Store primarily offers digital products, including eBooks, electronic publications, downloadable reading materials, and other digital content made available through our website. Our eBooks and digital products are delivered electronically. Unless a product is specifically identified as a physical product on the relevant product page, no physical item will be shipped to the customer.

For digital-only purchases:

• No physical shipping is required;
• No courier service is involved;
• No physical delivery address is required for shipment;
• No shipping or courier charges apply; and
• No physical tracking number will be generated.

2. Digital Delivery Method

After successful payment and order confirmation, the purchased eBook or digital content will be delivered electronically. Depending on the functionality available on our website, customers may receive their purchased digital content through one or more of the following methods:

• A download link sent to the email address registered on the customer’s account after successful payment (please also check your spam or junk folder); and
• Access through the customer’s registered account on our website, where this feature is available.

eBooks are supplied in the format stated on the product page (for example EPUB, PDF, or MOBI). It is your responsibility to ensure that your device or reading application supports the format before completing your purchase.

3. Delivery Timeline

In most cases, digital products are made available immediately or shortly after successful payment confirmation. However, in certain circumstances, delivery may take up to 24 hours due to reasons including:

• Payment verification;
• Payment gateway processing delays;
• Bank processing delays;
• Temporary technical issues;
• Website or server maintenance;
• Email delivery delays;
• Security or fraud-prevention checks; or
• Other circumstances beyond our reasonable control.

If you have successfully completed your payment but have not received access to your purchased digital product within 24 hours, please contact our customer support team.

4. Order Confirmation

An order will be considered successfully placed only after the payment has been successfully processed and confirmed by our payment service provider.

After a successful purchase, customers may receive an order confirmation containing information such as:

• Order ID or reference number;
• Product purchased;
• Amount paid;
• Date of purchase; and
• Instructions for accessing or downloading the purchased digital product.

Customers are advised to retain their order confirmation and payment details for future reference.

5. Payment Pending or Failed Transactions

If a payment is shown as Pending, access to the digital product may not be provided until we receive successful payment confirmation from the payment service provider.

If a transaction is unsuccessful or marked as Failed, the order may not be considered completed and the digital product may not be delivered.

If an amount has been deducted from your bank account but your order has not been confirmed, please contact our customer support team with the relevant transaction details. Any reversal or refund relating to a failed transaction will be handled in accordance with the applicable payment provider or bank procedures and Section 13 (Refunds and Cancellations) of this Policy.

6. No Physical Shipping for Digital Products

Our digital products are delivered electronically and therefore do not require physical shipment. For such products, the following are not applicable:

• Shipping charges;
• Courier charges;
• Physical delivery timelines;
• Shipping partners;
• Tracking IDs or airway bill numbers; and
• Cash on Delivery (COD).

Customers purchasing digital products should not expect to receive any physical book, package, parcel, CD, USB device, or other physical media unless expressly stated otherwise on the applicable product page.

7. Accessing and Downloading Your Purchase

Customers should follow the instructions provided after completing their purchase to access or download the purchased eBook or digital content. Where downloads are provided, customers are responsible for ensuring that:

• Their device has a stable internet connection;
• Their device supports the applicable digital file format;
• Sufficient storage space is available;
• Their browser or application allows downloads; and
• Any necessary software required to open the digital file is available on their device.

We are not responsible for issues caused solely by incompatible devices, unsupported software, insufficient storage space, or customer-side internet connectivity problems. However, our support team will make reasonable efforts to assist customers experiencing genuine technical difficulties in accessing a purchased product.

8. Download Link and Access Issues

If a download link does not work, has not been received, or you are otherwise unable to access a product after successful payment, please contact us at anayaksh0432@gmail.com.

Please provide the following information where available:

• Customer name;
• Registered email address;
• Order ID;
• Transaction or payment reference number;
• Date of purchase;
• Product name; and
• A brief description of the issue.

Our support team will verify the order and assist with restoring access or providing appropriate instructions.

9. Duplicate Purchases

Customers are advised to verify their order status before attempting to purchase the same digital product again. If you believe that you have accidentally purchased the same product more than once due to a technical or payment processing issue, please contact our customer support team. Duplicate transaction cases will be reviewed based on the transaction records available to us and handled in accordance with Section 13 (Refunds and Cancellations) of this Policy.

10. Availability of Digital Content

We make reasonable efforts to ensure that all digital products displayed as available on our website can be accessed after successful purchase. However, temporary interruptions may occur due to:

• Server downtime;
• Scheduled or emergency maintenance;
• Technical errors;
• Network interruptions; or
• Other circumstances beyond our reasonable control.

Where such an interruption occurs, we will make reasonable efforts to restore access as soon as practicable.

11. International Customers

As our products are delivered digitally, customers may generally purchase and access eligible products from locations where our services are legally available. There are no international shipping charges for digital-only products because no physical shipment takes place. However, customers are responsible for ensuring that purchasing and accessing the relevant digital content is permitted under the laws and regulations applicable in their location.

12. Digital Product Usage

Digital products purchased from our website are provided for the customer’s personal, non-commercial use unless otherwise specified. Customers must not reproduce, redistribute, resell, publish, share, or commercially exploit purchased digital content except where expressly permitted by us or applicable law.

Any applicable intellectual property rights relating to our digital content remain with ANAYAKSH SOLUTION PRIVATE LIMITED and/or the respective authors, publishers, or rights holders. Please refer to Section 6 (Licence Grant and Permitted Use) of our Terms and Conditions for further information regarding the permitted use of our digital products.

13. Refunds and Cancellations

Due to the digital nature of our products, refund and cancellation eligibility may differ from that applicable to physical goods. All refund, cancellation, duplicate payment, failed transaction, and related requests will be handled in accordance with our Terms and Conditions, including Section 8 (Refunds and Cancellations). Customers are advised to review those provisions before completing a purchase.

14. Customer Support

If you experience any issue regarding the delivery, download, or access of your purchased digital product, please contact us. Our support team will make reasonable efforts to investigate and resolve legitimate delivery-related issues as quickly as possible. Please include your order details when contacting us so that we can locate your transaction efficiently.

15. Changes to This Policy

We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable requirements. Any updated version will be published on this page with the revised “Last updated” date. Customers are encouraged to review this policy periodically.

16. Contact Information

For any questions, concerns, or complaints regarding digital delivery, please contact us:

We will make reasonable efforts to respond to customer queries and resolve digital delivery issues promptly.

*This document is provided as a template and should be reviewed by qualified legal counsel in India to ensure compliance with the laws applicable to your business, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.*